[ CASE STUDY ]
How Fraser Street Medical Saved 60–90 Minutes Per MOA Per Day
A structured Quality Improvement project with 10 Medical Office Assistants (MOAs) at a high-volume primary care clinic in British Columbia, Canada.
Published March 2026
Workflow efficiency
+34%
Time saved daily
60-90 min
per MOA
Cognitive load
+50%
improvement
Annual time recovered
6-10 weeks
per MOA
[ THE CHALLENGE ]
Nearly half of an MOA's workday was spent on documentation
Before implementation, each MOA was spending approximately 4.9 hours per day on documentation-related tasks — emails, EMR messaging, task notes, and document processing. That left little time for patient-facing work.
Task
Per task
Daily volume
Daily time
Email responses
3.1 min
18
~56 min
EMR tasks / internal messaging
2.6 min
25
~65 min
Task notes / internal documentation
2.8 min
22
~62 min
Document / fax labeling and processing
1 min
54
~108 min
Total documentation burden per MOA
~4.9 hrs/day
[ THE APPROACH ]
A structured, measurable Quality Improvement cycle
This project was conducted as part of the BC Practice Support Program (PSP) Quality Improvement. The approach was rigorous and data-driven — not ad hoc.
Baseline capture
Pre-implementation survey of all 10 MOAs measuring subjective workflow scores and objective time-per-task data across four documentation categories.
Implementation
Installation, training, and one month of real-world workflow integration. The AI keyboard was used within existing systems with no disruption to daily operations.
Re-measurement
Post-implementation survey repeating the same instruments. Subjective scores and task-level time were recalculated to determine objective impact.
[ RESULTS ]
Measurable improvement across every metric
Daily documentation time per MOA
Total documentation time decreased by 21–31%, saving 60–90 minutes per MOA per day.
Workflow efficiency
Speed of routine tasks
Cognitive load reduction
Tool satisfaction
Annualized impact
260–390 hours recovered per MOA per year — the equivalent of 6–10 full work weeks. For a team of 10 MOAs, that represents 2,600–3,900 hours of reclaimed capacity annually — without hiring additional staff.
[ FROM THE TEAM ]
What the MOAs had to say
“This tool alone has significantly reduced the time I spend on documentation every day.”
— Medical Office Assistant
“I can now respond to patient emails and messages in a fraction of the time.”
— Medical Office Assistant
“It makes writing referral letters and specialist communications dramatically faster.”
— Medical Office Assistant
“I feel much less mentally fatigued after a full day of documentation.”
— Medical Office Assistant
“The suggestions are clear, professional, and help me write better messages.”
— Medical Office Assistant
“It reduces repetitive typing and lets me focus more on helping patients.”
— Medical Office Assistant
“Once you start using it, it quickly becomes part of your normal workflow.”
— Medical Office Assistant
“This is one of the most practical tools we've adopted to improve efficiency in the clinic.”
— Medical Office Assistant
Frequently asked questions
How does an AI keyboard work in a medical office?
An AI keyboard is a documentation support tool that helps staff draft emails, task notes, EMR messages, and document labels more efficiently within existing systems. It uses AI to suggest and complete text as you type, dramatically reducing repetitive typing while keeping the human in control of every message sent.
How long does it take for staff to learn AI-assisted typing?
In the Fraser Street Medical pilot, MOAs integrated the AI keyboard into their daily workflow within the first week. The tool works within existing systems so there is no new software to learn. Staff reported that once you start using it, it quickly becomes part of your normal workflow.
What types of documentation can be handled with an AI keyboard?
The AI keyboard supports all common administrative documentation tasks including email responses, EMR internal messaging, task notes, referral letters, specialist communications, and document and fax labeling. It focuses on administrative workflow rather than clinical encounter documentation.
What ROI can a clinic expect from AI-assisted documentation?
In this pilot, each MOA saved 60 to 90 minutes per day, translating to 260 to 390 hours recovered per MOA per year, the equivalent of 6 to 10 full work weeks. For a team of 10 MOAs, that represents 2,600 to 3,900 hours of reclaimed capacity annually without hiring additional staff.
How much does an AI keyboard cost for a medical office?
Vibe Typer starts free with no credit card required, making it easy to run your own pilot before committing. The Pro plan is $8 per month per user for unlimited usage. For a team of 10 MOAs, the full annual cost is $960 — a fraction of the value recovered from 260–390 hours of staff time per person per year.
[ SEE IT IN YOUR CLINIC ]
Ready to reclaim hours for your team?
AI-powered typing that works within your existing systems. Try it free — no disruption, no credit card.